By using our Website, you agree to comply with and be bound by our Legal Terms fully.
Failure to fully comply with these terms is grounds for account suspension and/or deactivation. Any accounts and/or servers contained within REGXA's network must adhere to the above policies.
We reserve the right to remove any account without prior notice. Our standard policy is a warning first, and account deactivation the second offense, but no warning is required.
REGXA reserves the right to deactivate and/or remove any account or website hosted on our servers that contains any content that it deems in its sole discretion to be unacceptable, undesirable or contraindicated.
The terms "us" or "we" or "our" or "REGXA" or "the Company" refers to REGXA LLC, the owner of the Website.
A "Visitor" is someone who merely browses our Website but has not registered as Member.
A "Member" or a "Customer" is an individual that has registered with us to use our Service.
Our "Service" represents the collective functionality and features as offered through our Website to our Members.
A "User" is a collective identifier that refers to either a Visitor or a Member.
All text, information, graphics, audio, video, and data offered through our Website are collectively known as our "Content".
March 3th, 2022: We have updated our Terms of Service to clarify our Service Level Agreement, Promotions, and Pricing.
The following Service Agreement (TOS or Agreement) apply to all services provided by REGXA (we, us, our) to you, the customer. By purchasing services from us, you agree to these terms of service.
In order for a Visitor to become a Customer, an order must be submitted via REGXA billing system. During the submission of the order, the visitor is responsible for the accuracy of all the provided information. Errors during the sign-up process due to order information inaccuracy may lead to service activation delays or rejection.
You must be over the age of 18 at the time you place your Order.
All orders will be scanned for fraud activity and might be held for manual human verification process. You may receive a notice that your order has been rejected in case it fails to pass our Fraud Verification process. In such cases, no order will be accepted, and no service will be activated until the issue is resolved by manual verification. We may or may not make a reasonable effort to contact you via the provided contact information during the order process to verify your order, and it is your responsibility to contact a company representative via Live Chat, Phone or Email to have your order verified.
The Company is under no obligation to provide any service which is not explicitly included in the order.
The Visitor must follow all requirements to submit their order and provide accurate information during the sign-up process. In case any issues occur during the process, the Visitor or the Customer is responsible for informing the Company. The company cannot be held responsible for any issues caused by incorrectly submitted order or for any issues that the Visitor has not yet informed the Company.
The personal information which has been submitted during the sign-up process will be set and available under the "My Details" section of the Customer's client area. The individual or entity set in the My details section is considered to be the account owner. It is a Customer's obligation to ensure that the correct details are set under this section. It is a Customer's obligation to keep the contact details such as first name, last name, email and phone up to date and to make sure they have access to the contact email address which is used for Client Area/Account login username. The company is under no obligation to provide any access, data, or service related to the account in case the Client is not able to access their Client Area/Account due to lost access to their email address or password.
If there is a dispute about the ownership, the account will be locked until the parties to the dispute agree on a resolution, or until the matter is resolved judicially.
Upon submitting an order, an invoice will be generated. No service will be activated until the payment for the order, under which the specific service is added, is submitted. Invoices are due immediately upon receipt, and all fees are net of applicable fees. The Customer is responsible for any additional fees or taxes that might be applied to you by your bank or payment service provider such as but not limited to currency conversion.
All services provided by the company are automatically set on recurring billing, and an invoice will be issued at least 7 days before the service expiration date except the services that are explicitly advertised as "One-time" services.
In case any of the services set on recurring are not explicitly canceled and discontinued by the customer in compliance with the "Cancellation and Refunds" policy, the Customer will be charged the applicable fee for the service renewal based on its billing cycle and regular service price.
In case an automatic renewal charge fails, and you fail to renew or terminate the service, we will make additional attempts to charge your credit card(s). We will attempt to charge the primary credit card on file first. Should the primary credit card fail, we will retry billing other credit cards on file in the order listed in your Client Area. In case we are not able to charge any of the available credit cards, the service will be suspended until the payment is submitted by the Customer.
The Company is not responsible for any loss including files, emails, domains or lost profits as a result of service suspension or termination due to no renewal or because your credit cards on file have expired or are no longer valid for any reason.
Any service which is not either Shared Hosting Package, Cloud virtual private server, or a Dedicated Hosting server is considered as Extra Service. All Extra services are non-refundable. For some extra services, additional Terms of service may apply available at Third-party Services Terms.
The client understands and agrees that service upgrades are performed via separate orders associated with a stand-alone invoice. Invoices related to service upgrades are due on the same day, and service upgrades are performed only after the payment is submitted. In case such invoice is not paid by the customer at the time of the order the payment due may be automatically processed in 24h if the client has not requested otherwise.
The terms "Sign up Price", "Initial Price", "Promotional Price" and "Special Price" apply for the price of the first invoice only and the initial term of the service.
The terms "Renewal price", "Regular Price" and "Standard Price" apply for the price of any renewal invoice once the initial term is over.
The Customer acknowledges that any special initial price applies for the first invoice only. Once your initial term is over regular renewal prices apply.
REGXA Services price formation is based on but not limited to three main factors which may or may not be under the direct control of the company – infrastructure costs, cost of labor for services involving human labor force, and the price of third-party services or products that are directly or indirectly related to the REGXA services normal operation. A list of services involving human labor is available on our Support page and a list of third-party services and products that may or may not directly affect REGXA pricing is available under the Third-party Services Terms. Both REGXA Support page and the Extra Service page do not represent the full list of services and products provided or used by REGXA.
REGXA preserves the right to change the price of any product, service, or their corresponding recurring, renewal, or setup fee in case of substantial price fluctuation of any of the price formation factors. In case such change occurs, REGXA will make a reasonable effort to notify the client at least 7 days in advance before their product due date and renewal via email and the company blog.
REGXA preserves the right to change the terms of any promotion at any time in case there is a substantial price fluctuation of any related or price formation products.
The current service fee(s) and the available payment method(s) are listed on our website. The Customer acknowledges and agrees to pay the fee for the respective Service(s) indicated on our website at the time you submit your Order. REGXA reserves the right to change the fees and plans at any time without notification. Changes in fees shall be effective immediately and will apply for you as of your next purchase or renewal.
The Customer acknowledges that all products will be renewed on the Renewal/Standard/Regular price listed on our website after the end of the initial billing cycle/term.
The Customer acknowledges that all promotional discounts apply only to the initial billing cycle/term of the service. All services will be renewed on the Renewal/Standard/Regular price listed on our website.
All services are considered active right after the payment for the service is submitted. Service activation and service availability might or might not occur simultaneously. Only services explicitly advertised as "immediate activation" are available immediately after the payment for the service is submitted and it is set as active.
Services such as Virtual private servers and Dedicated Servers as well as additional extra services that require technical time to be set up or completed might have longer activation time. Order and service status does not imply any service availability status. Upon service activation, a written confirmation will be sent to the Customer via the support ticketing system or email notice.
The company is not responsible for any delays in service activation caused by incorrect or incomplete information provided by the Customer. The company is responsible for providing the service as fast as technically possible and certain compensation may be issued to the Customer in case we fail to do so considering our SLA.
The customer is responsible for maintaining and using their services in a proper manner to assure the trouble-free operation of the hosting environment and other customers' accounts located in the same environment. This requirement sets certain resource usage, and activity limitations apply either by the law, the Company Terms of Service or the resource usage restrictions listed in the product pricing table and Resource Usage agreement.
REGXA provides free technical support as a complimentary service to all hosting and extra services. The technical support service is an additional service not included in the hosting service upon sign up. This means that the company will act in best fate to assist in any technical or non-technical matter to the best of our knowledge and staff availability when feasible without any guarantee or commitments except for the services explicitly noted in hosting services features set.
In case any technical or non-technical issue arise which cannot be resolved by the company support staff, the company is responsible for providing as much as possible information on the issue as well as a detailed report on the reasons for not being able to assist further. Despite the fact that we committed to resolve all technical problems a customer might experience, we may refuse technical support service or apply additional service fees in one of the following cases:
The Customer acknowledges that by asking our technical representatives for technical assistance, they authorize their intervention and operation in the Customer's hosting account, cPanel and/or Client Area or any related domain.
The Company will do its best to provide the requested technical support in the time frame expected by the Customer and to achieve the results required by every particular request. The Company, however, has no obligation to complete the requested task by any deadline or achieve any particular outcome or result.
The Company reserves the right to refuse technical support service.
The Customer acknowledges that any technical support services listed or mentioned on any page of REGXA's website may not be completed successfully or may not be provided at all if they are not financially, technically or physically feasible for the company.
REGXA will use reasonable efforts to make the Covered Services available with a Service Uptime of at least 98% (the "Service Uptime Warranty" or "SUW"). In the event that REGXA is unable to meet the SUW, and Customer satisfies the conditions of this SLA, Customer may be eligible to receive Service Credits.
A "Service Credit" shall be the percentage of the monthly invoices charged to Customer for a Covered Service Instance (the " Service Credit Percentage ") that suffered Service Downtime during the applicable month.
We guarantee that our Public Network will be available 99% of the time in a given month, excluding scheduled or emergency maintenance. Otherwise, we apply a 10% service credit of your monthly fee for each hour of network downtime, up to 100% of your monthly fee for the affected service.
We guarantee that your website/server will be available 99% of the time in a given month, excluding scheduled or emergency maintenance. Otherwise, we apply a 10% service credit of your monthly fee for each hour of network downtime, up to 100% of your monthly fee for the affected service.
In no event shall the value of any Service Credit for any given month exceed 100% of the fees invoiced for the applicable Covered Service Instance during such month.
The calculation of network availability is based on REGXA internal records. We will not accept third-party reports as evidence that you are entitled to compensation under this agreement.
In the event that a Covered Service Instance is not available due to a Service Exemption, then (a) the associated period of unavailability shall not be deemed to be Service Downtime, (ii) such Covered Service Instance shall be deemed available; and (c) Customer shall not be entitled to any Service Credits herewith. A "Service Exemption" shall include unavailability, delays, disruptions, or downtime caused by:
A scheduled or planned Maintenance Event (defined in Section Maintenance Events), provided that REGXA has given Customer at least two (2) days' advance notice, which shall be sent to the email address registered by Customer in its Account;
Factors outside of REGXA's reasonable control;
Use of any REGXA Services, by Customer or any Customer End User, which is in violation of the MSA, this SLA, or applicable laws;
Force majeure events, including without limitation, acts of war, acts of God, natural disaster, pandemic, utility outages, denial of service attacks, failure of communication lines and/or the Internet, and the occurrence of vulnerabilities or exploits which could not have been avoided with commercially reasonable care;
Customer's software, equipment, or technology, and any interaction therein with any REGXA Services; or
Third-party equipment, software, or technology, and any interaction therein with any REGXA Services.
Downtime during upgrade/downgrade of your VPS or Dedicated Server resources;
Downtime caused when you reach the maximum resources allocation for your plan;
From time to time, REGXA may perform repairs, replacements, upgrades, updates, patches, fixes, or other maintenance which may delay, disrupt, suspend, or otherwise affect REGXA Services (individually a "Maintenance Event" and collectively the "Maintenance Events"). REGXA will use reasonable efforts to attempt to minimize the impact of Maintenance Events but shall have sole discretion in determining the need for, and scope of, any Maintenance Event.
All or some REGXA services may or may not include third-party software or services as a part of the hosting packages or services that improve the user experience or add additional functionalities, features or security/performance improvements. By using REGXA hosting services, the Customer acknowledges that some features or functionalities may be a part of third-party service or software, not developed or maintained by REGXA.
A list of third-party services is available for review under the Extra Services and Third-party Services section of this ToS. The Customer acknowledges that this list may not include all extra or third-party services and software.
The Customer acknowledges that REGXA is not responsible for the availability, maintenance, or the official support of these services and can not guarantee their functionality.
Any product or service may be a subject of additional terms of service or conditions based on the Promotions Terms of Service available under the Promotions ToS.
The Customer acknowledges that the Promotions ToS may not represent a full list of all promotions. The Customer has the right to receive full information on the terms of any promotion or free, bonus or discounted feature/product upon request by contacting REGXA Sales agent via REGXA Live Chat available at https://www.regxa.com.
REGXA SHALL NOT BE LIABLE FOR (i) ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES, OR FOR ANY LOSS OF PROFITS OR LOSS OF REVENUE RESULTING FROM THE USE OF THE PRODUCTS AND SERVICES BY THE CUSTOMER OR ANY THIRD PARTIES OR ANY FAILURE OF THE PRODUCTS AND SERVICES OR (ii) ANY LOSS OF DATA OR CORRUPTION OF DATA, INCLUDING LOSS OF DATA RESULTING FROM DELAYS, NONDELIVERIES, MISDELIVERIES, SERVICE INTERRUPTIONS, FAILURE OF REGXA NETWORK, RECLAMATION OF SERVERS BY REGXA, FAILURE OF SERVERS, THE RELOADING OF AN OPERATING SYSTEM OR OTHER SOFTWARE ON A SERVER OR THE NEGLIGENCE OF REGXA. CUSTOMER IS SOLELY RESPONSIBLE FOR SAFEGUARDING, BACKING UP AND ARCHIVING ALL DATA OWNED, CONTROLLED OR TRANSMITTED BY CUSTOMER THAT RESIDES ON REGXA NETWORK OR ANY SERVER OWNED OR OPERATED BY REGXA. IN NO EVENT SHALL REGXA AGGREGATE LIABILITY FOR ANY CLAIM UNDER THIS AGREEMENT EXCEED THE AGGREGATE AMOUNT PAID BY CUSTOMER TO REGXA IN THE BILLING CYCLE IMMEDIATELY PRECEDING SUCH CLAIM. REGXA PROVIDES ALL PRODUCTS AND SERVICES "AS IS", WITHOUT WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED AND DISCLAIMS ALL IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
The customer is responsible for maintaining and using their services in a proper manner to assure the trouble-free operation of the hosting environment and other customers' accounts located on the same environment. This requirement sets certain resource usage, and activity limitations apply either by the law, the Company Terms of Service or the resource usage restrictions listed in the product pricing table and this agreement.
By definition, all shared hosting services do not provide dedicated resources of any type such as CPU cycles, RAM, or dedicated software service.
Virtual Private Servers share the underlying physical hardware with other VPSes, which means that they still "compete" for the CPU and memory of the hosting hardware infrastructure. This setup architecture gives a Virtual Server guaranteed amount of resources to utilize but does not provide exclusive access to the hardware hosting infrastructure.
The Dedicated Servers have fully dedicated CPU cores that are 100% available and isolated from any other servers.
The customer is responsible for maintaining and using their service in a proper manner to assure it does not exceed any of the resource usage quotas explicitly written on the following pages:
And all other quotas, limits or restrictions listed below.
The disk space and traffic provided by the Company as a part of any service must be used to fulfill the purpose of the service. This means that all resources provided by the Company must be used for hosting purposes to make certain data available to the world over the Internet. The Customer acknowledges that the services purchased by the Company are for web hosting purposes and not storage ones. Storage of a large amount of uncompressed or full-size digital images or other media files, online backups both of your local computer or other online resource is prohibited. The company reserves the right to request content removal or temporarily suspend access to any resource in case of suspicious that the service resources are not used as intended.
The Customer understands that the terms "unlimited" and "unmetered" are defined by experience gained by The Company with similarly situated customers or measured by the industrials standards and the average resource usage of a shared hosting account located on the same server.
The Customer's use of any service resources may not exceed that of similarly situated customers in a way to affect the global performance of the hosting environment or cause any service-related issues, delays of the regular backups or high I/O wait.
VPS and Dedicated Server clients are not limited by any size and can utilize their resources as best fits as long as this does not compromise the global service performance.
Shared Hosting services provide up to 10 simultaneous IMAP/POP3 connections.
The total amount of email messages, send either by applications, scripts, webmail or email clients, should not be over 500 emails per hour. Any message over this limit will be deferred and may or may not be stored for later delivery depending on the service availability. In case, of spam/unsolicited mailing activity or suspicion of such mail service or hosting service might be temporarily suspended.
Customers with VPS or Dedicated hosting services can request higher limits which must be manually approved by a member of the Company after a proper justification is provided by the Customer.
Customers using the Shared Hosting service are provided with detailed up-to-date statistics for their CPU and Memory usage under the service control panel (cPanel). A customer cannot have a constant resource utilization of 100% for any given hour. The customer is responsible for maintaining their account and any installed software in a proper manner to assure all installed software operates in their optimal state and account resources are released and available to other users as soon as possible to assure optimal performance of the hosting environment for all customers sharing the resource.
VPS and Dedicated Hosting customers can utilize the resources of their service as they find it appropriate as long as their activity does not affect the performance or availability of any other resource maintained by the Company and used by other customers.
The customer is responsible for maintaining their software databases to the best of their ability. All software and applications cannot utilize more than 30% of all resources allocated to the MySQL or other database engines.
All databases hosting on a shared hosting environment are located on a high-speed Nvme drive. Considering the performance of the storage engine, all query executions longer than 1 second are considered Slow. A shared hosting application or database can not generate more than 1% of slow queries for any given day.
VPS and Dedicated Hosting customers can utilize the resources of their service as they find it appropriate as long as their activity does not affect the performance or availability of any other resource maintained by the Company and used by other customers.
The following Terms of Service (TOS or Agreement) apply to all third-party services provided by REGXA (we, us, our) to you, the customer. By purchasing any services from us, you agree to these terms of service. The Customer acknowledges that all or some REGXA services may or may not include third-party software or services as a part of the hosting packages or services that improve the user experience or add additional functionalities, features or security/performance improvements.
By using REGXA hosting services, the Customer acknowledges that some features or functionalities may be a part of third-party service or software, not developed or maintained by REGXA.
REGXA reserves the right to discontinue the support or provisioning of any of these services at any given time with or without prior notice.
REGXA reserves the right to change the price of any service, including these third-party services or apply extra fees for the utilization of these services.
The Customer acknowledges that the following list may not include all extra or third-party services and software included in their hosting service.
cPanel/WHM - cPanel & WHM is an online Linux-based web hosting control panel that provides a graphical interface (GUI) and automation tools designed to simplify the process of hosting a web site to the website owner or the "end user". cPanel & WHM utilizes a three-tier structure that provides capabilities for administrators, resellers, and end-user website owners to control the various aspects of website and server administration through a standard web browser.
CloudLinux - CloudLinux OS is a Linux distribution marketed to shared hosting providers. It is developed by software company CloudLinux, Inc. CloudLinux OS is based on the CentOS operating system; it uses the OpenVZ kernel and the rpm package manager.
JetBackup - JetBackup is an online tool that provides a graphical interface (GUI) and automation tools designed to simplify the process of Backup and Restore of hosting accounts.
Softaculous - Softaculous is the leading Auto Installer, having 450 great scripts, that provides a graphical interface (GUI) and automation tools for customers to setup applications without the need for manual installation.
SitePad - SitePad is a web site building tool with 354 Responsive Themes which cover a wide range of categories like Blog, Business, Portfolio, Restaurants, Travel and many more
SpamExperts - SpamExperts is an advanced email filter. It is used to scan and filter all incoming email for spam, phishing, viruses, as well as other email-related attacks by spammers and botnets.
The following Terms of Service (TOS or Agreement) apply to all extra services provided by REGXA (we, us, our) to you, the customer. By purchasing any extra services from us you agree to these terms of service. All services except Shared Hosting, Cloud VPS Hosting and Dedicated Server Hosting are considered as additional extra services.
An additional extra service is considered active only after the payment for the specific service is submitted. Service availability and service activation may not occur simultaneously for services which require human interaction, certain time to be completed or the activation of another service which is currently not active.
Extra services which are explicitly advertised as included in any particular hosting package are provided for free as long as the hosting package is active. Any additional extra service explicitly advertised on the Company website as "One Time" service will not be due for renewal and will be due only for a one-time payment upon purchase. Any other service which is not included for free with the hosting services provided by the Company and is not advertised as "One Time" will be set to "auto-renewal" recurring billing depending on its billing cycle advertised on the Company website or client area.
All extra service payments and renewals are non-refundable.
The Company will do everything possible to create regular backups free of charge for all customers' data at least twice a week.
The Company is responsible for storing at least one full backup copy of customer's account for all shared hosting services on a separate independent storage array.
The Customer understands and agrees that they are solely responsible for making backup copies of web site and content, associated with the account, such as email messages, SQL databases, etc. The Company has no liability or obligation to create additional backups, store or provide any backup copy to the Customer website and other content in addition to the backup included in our SLA.
The Customer understands and agrees that the Company cannot and will not be liable for any damage, loss of data, loss of use or other loss occurring because of lack of a copy of Customer's website and other content or having an outdated back up copy of Customer's website and other content.
The Company will make best effort to transfer The Customer's website to its servers, still, this is provided for The Customer's convenience only, as a value-added service and The Company cannot make any guarantees concerning the time, availability or possibility for the account to be transferred to its servers. Every hosting company is organized differently, thus there is a possibility that The Customer's former hosting company saves data in an incompatible format. In result, some or all of The Customer's data might be impossible to be transferred.
Each hosting service is entitled for one free website transfer. Upon request of additional website transfers the company will act in the best interest of the Customer but can refuse further website transfers in case the request is not financially, technically or physically feasible for the company. The Company reserves the right to apply additional fees for any additional website transfers not included in our SLA.
All domain names that do not meet the conditions for free registration and renewal are subject to the appropriate fees depending on the number of domains ordered, the registration period and the domain extension.
Renewal fees are due for all such domains at the end of the pre-paid period. Registration and renewal fees for such domain names are non-refundable
These services will be automatically renewed by The Company when The Customer's domain registration is up for renewal, and will incur the applicable additional renewal fee unless the customer requests cancellation with at least 48 hours before the due date.
The Company will register the domain name to The Customer and will not own or otherwise control it. The Customer will remain the only owner and operator of the domain name registered for free by The Company. The Customer authorizes The Company to register the domain name on his behalf, using the details submitted during the sign up process.
The Customer can change the domain administrative email and manage it through the Client Area. The Customer is allowed transfer the domain name registered by the Company to another domain name registrar at any time by requesting the domain name's EPP key from The Company by submitting a ticket or via other support channel.
Redemption period is a domain registry period of up to 30 days that occurs when a domain name is suspended after having expired due to non renewal. Instead of just getting deleted and returning to the pool of domain names available for registration, The Company's registry keeps a hold on the domain name in a what is technically called as Redemption Period. During this 30-day period, The Customer is allowed to retrieve the domain name from deletion by contacting The Company. This process costs an additional fee to The Company, which is billed to The Customer.
The appropriate redemption fee should be paid by The Customer if the renewal request of an additional domain name is received in more than 30 days after the expiration of the domain.
The Redemption fee is $199USD and may be subject to change, if The Company meet significant trouble in retrieving the domain name back on behalf of The Customer. Registration, renewal and redemption fees for such domain names are not subject to refund by The Company.
The Customer agrees that The Company will not be responsible for canceled domain names that he has failed to renew in the given period, either automatically or manually in the time frames indicated in this Agreement.
If The Customer does not redeem his domain name prior to the end of the registry's redemption grace period, The Company will release their domain name and it will become available for registration on a first-come-first-served basis.
The above redemption policies apply for all domain names that do not fall in the .eu and .nl domain name authorities. As per EURID (the operator of .eu domain name registrations) and SIDN (the operator of .nl domain name registrations), both TLDs must be renewed prior to their expiration dates. If the Customer fails to comply with this requirement, the domain name is sent into Redemption Period from day one after expiration and the Company cannot be held liable for any damage, suffer or loss this policy causes.
You agree that the TLD may have non-uniform pricing, and the cost of initial registration may differ from the renewal cost. Any subsequent renewals of the Domain Name will be charged at the then-current renewal fee.
The Company reserves the right to change prices, the monthly payment amount, or any other charges at any time, and such changes or modifications shall be posted online on the REGXA website and effective immediately without need for further notice to you. It is your sole responsibility to periodically review billing information provided by us through the user billing tool or through other methods of communication, including notices sent or posted by us.
If you have purchased a domain name for a period of years, changes or modifications in prices and fees shall be effective when the product(s) in question come up for renewal.
The Company will provide The Customer with domain name transfer services, where such are needed and the desired extension is supported by The Company's registration authority. The Customer agrees to thoroughly, accurately and honestly complete all forms and requests for information provided by The Company throughout the process.
The Company will charge The Customer an appropriate fee for the domain transfer, depending on the domain name extension. This fee is not subject to refund.
The Customer agrees that The Company will not be responsible for any false or misleading information they provides, whether intentionally or unintentionally.
The Company notify the customer if the transfer is not successful with the needed steps that they need to follow in order to finalize the transfer. The Company will reinitiate the transfer process free of charge up to 5 times upon request by the Customer. If further attempts are required after the 5th retry additional fees may be applied by the company. The Company cannot be held responsible if a domain transfer is not successful.
The Company will allow The Customer to sign up for an account with a domain name registered elsewhere. The Customer acknowledges that by doing so, The Company cannot be held liable for any faults, misfortunes and other issues caused by inoperability of the third party registered the domain name for The Customer.
The Company will provide The Customer with appropriate DNS records, in terms of addresses and zones, which can be used for pointing a domain name registered elsewhere towards the hosting server where The Customer's account resides. The Customer understands and agrees that additional time might be required for the DNS propagation after the DNS change for their service with the Company to become accessible via the chosen domain.
The Provider takes all necessary measures to protect the personal data of the User in compliance with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 regarding the privacy protection of individuals, the processing of personal data, the free movement of such data and the repeal of Directive 95/46 / EC (GDPR) and the Personal Data Protection Act.
The Provider acts as Data Processor for domain name registrars and processes User personal data in accordance with Art. 6, para. 1, b. "B" of the GDPR and the data processing is necessary for the performance of a contract to which the data subject is party. REGXA shall transmit the necessary information to the respective domain registrar who shall process your data as a controller for the purpose of registering the requested domain. The Controller shall not transfer your data to third countries.
REGXA will implement a new "GDPR protection" Domain Whois system. Under this new system:
Most European registries already show a limited set of data in their whois registers because of current privacy laws, and we will see these data being minimized even further. In many cases, no personal data will be shown at all. For generic extensions (gTLDs), the registrar community is working together with ICANN and the European DPAs on a solution that meets both the requirements of GDPR and ICANN policies.
Some registries will continue to publish the name, address and telephone number of registrants, as this is a requirement in the Domain Names Act. This means that the registry has a legal basis for the publication.
GDPR Protection will not be available for new and existing registrations for certain TLDs. As of May 17, 2017, these TLDs are : .AU, .BR, .CA, .CN (2nd and 3rd level), .DE (2nd and 3rd level), .EC (2nd and 3rd level), .EU, .RU (2nd and 3rd level), .UK (2nd and 3rd level), .US, .ECO, .JOBS, .NGO/.ONG, .NYC and .TEL. These TLD registries may not mask registrant personal data completely and may display some personal data in the WHOIS.
In addition to the TOS included on this page, all domain name registrations are subject to the terms and conditions of the REGXA's registrar. As a condition of this TOS, you agree to be bound by the rules and regulations and dispute resolution policies applicable to each domain name applied for on your behalf. Details of these terms and conditions are available here:
The Customer understands and agrees that their services with The Company will be billed on a recurring basis unless The Customer informs The Company that they want to cancel any or all of the provided services by submitting a Cancellation Request form in the Client Area.
REGXA does not provide any money back guarantee for service renewals.
It is the sole responsibility of The Customer to make sure that their payment information is kept up to date, as well as all invoices are paid on time or the service is canceled prior to the service due date.
The Customer acknowledges that the Company is keeping a copy of the non-renewed shared hosting account for no more than 5 (five) calendar days after the due becomes effective. 5 (five) days after the due date, if the renewal payment is not submitted, any information or data in the account will be deleted, it includes the account, all of its backup copies, and any other information or data related to the account.
In case the customer is using a Cloud VPS Hosting or Dedicated Server hosting package, all customer's data might be permanently deleted within 24 hours after the due becomes effective if the renewal payment is not submitted. This includes all accounts on the Cloud VPS server or Dedicated Server, all of its backup copies, and any other information or data related to the account.
All services that are provided by The Company can be canceled by The Customer. Only requests submitted through the Client Area are considered as valid and will be reviewed by The Company.
The cancellation becomes effective in accordance with the time chosen by the Customer through the Cancellation process.
After the cancellation request is submitted by the Customer, the Customer's account will be suspended either immediately or at the end of the service billing period depending on the Customer's choice during the cancellation process.
The Customer acknowledges that the Company is keeping a copy of the canceled shared hosting account for no more than 5 (five) calendar days after the cancellation becomes effective. 5 (five) days after the cancellation becomes effective any information or data in the account will be deleted, it includes the canceled account, all of its backup copies, and any other information or data related to the account.
In case the customer is using a Cloud VPS Hosting or Dedicated Server hosting package, all customer's data might be permanently deleted within 24 hours after the cancellation. This includes all accounts on the Cloud VPS server or Dedicated Server, all of its backup copies, and any other information or data related to the account.
After the cancellation becomes effective, the Company cannot be held in charge of loss of data due to suspension or termination.
The Company will refund the hosting fee paid by the customer if the cancellation request meets the following terms:
The Customer's cancellation request has become effective in less than:
30 days for Shared Hosting Accounts;
7 days for Virtual Private Servers (Cloud VPS) and Dedicated Servers (DS);
after the date of the first payment for the account.
The cancellations of a Shared hosting account, shared hosting upgrades, or extra services, where explicitly agreed, that become effective in more than 30 days after the first payment are not eligible for a refund.
The cancellations of a Virtual Private Server (VPS) or Dedicated Server (DS), where explicitly agreed that become effective in more than 7 days after the first payment are not eligible for a refund.
The money paid by the Customer for the hosting account(s) will be refunded, excluding the setup and processing fee paid during the signup process. Setup and processing fees paid upon signing up are not subject to refund.
If a domain name is registered by the Customer during the initial hosting account order process, then the appropriate domain name registration fee will be withheld. In case of a refund, the domain name registration fee is always withheld, even if this fee was waived at the time of purchase considering, Domain Registration terms of service.
In case of a refund, if a free domain name transfer service is provided as a part of the free domain registration/transfer offer, then the appropriate domain name transfer fee will be withheld. The domain transfer fee is always withheld, even if this fee was waived at the time of the purchase.
Refunds can only be made to the original source of the payment. If a refund is due, but it is not possible due to failure, the only alternative we offer is supplying the correct amount of funds to the client's Credit Balance. Possible reasons for a refund to fail, or be declined by the card issuer, would be if the original payment was processed with cards that are limited by their nature (Prepaid cards, Virtual Cards, Disposable cards, etc.) or the card account does not support refunds, is closed, or frozen due to fraudulent activities.
If you believe there is an error on your billing or charges, you must immediately contact us in writing. We each agree to work together in good faith to resolve any billing disputes. If you initiate a "chargeback" or PayPal dispute based on this dispute, we may suspend the Service(s) until the dispute is resolved. To reactivate your Service(s), you must first pay all outstanding amount.
In addition to all outstanding amount, there might be a chargeback fee associated with chargebacks and pre-arbitrations. The amount of the fee - and at what point in the process it is debited - is dependent on your case. Specific information on chargeback fees can be found in your billing ticket related to the chargeback case. If you're unsure where to find those, contact us.
The Company may also cancel any of its services, if the Company determines in good faith that the service has become impractical or unfeasible for any technical, legal, loyalty, regulatory or other reason, by giving or without giving the Customer as much prior notice as reasonably practicable
In case such an issue occurs the company reserves the right to temporarily suspend the service in an attempt to contact the Customer and assist in resolving the issue. If the issue is not resolved in up to 7 (seven) days for all shared hosting services and 3 days for all Cloud VPS and Dedicated Hosting services after the customer has been notified about the issue, the company reserves the right to terminate the service.
The services used by the Customer may be canceled for any or no reason by the Company with a preceding 7 days notice. After the 7 day period the Customer's Account will be ended, and the Customer will be provided with access to an archived backup copy of the Customer's account content as of the termination date. These backup copies will be available for no more than 7 calendar days. After the expiration of the 7-day period for accessing the archived backup copy, all backup copies and any other information or data related to the account will be deleted from the Company's servers.
REGXA cares about your privacy and is committed to developing long lasting relationships that are built on trust and would never intentionally violate that trust. For this reason, we collect and use personal data only as it might be needed for us to deliver to you our world-class products and services. We may collect and receive information about users of our Services ("users," "you," or "your") from various sources, including: information you provide through your user account on the Services (your "Account") if you sign up for the Services; your use of the Services; your Support Tickets, Live Chat or other support communication channels; from third-party websites, services, and partners. Your personal data includes information such as:
Information You Provide
In order for you to utilize our Services and other features of our Site, we will ask you for some of your personal data (e.g. contact information, name, etc.). The amount and type of information that we gather depends on the nature of the interaction.
Account Registration. Account related information is collected in association with your use of our Service, such as account number, purchases, when products renew or expire, information requests, and customer service requests and notes or details explaining what you asked for and how we responded. When you sign up for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number. In addition, to register a domain name, you may be asked to provide this information for the registrant, administrative contact, technical contact and billing contact of the domain name (collectively, "Domain Name Registration Information"), for submission to the appropriate domain registry or registration database.
Payment Information. When you add your financial account information to your Account, that information is transmitted directly (in encrypted form) to our third-party payment processor. When transferring personal information a security icon will appear in your browser. We do not store your financial account information on our systems; however, we have access to, and may retain, subscriber information through our third-party payment processor.
Communications. If you contact us directly, you may be required to give us additional information to assist us in resolving their questions, or to assist us in our business, such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. The personal information we collect depends on the type of service, support, or sales inquiry. If any other additional personal information is requested from you, other than the needed information during the account registration process, the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide such.
Information We Collect When You Use Our Services.
Web server logs. As is true of most websites, we gather certain information automatically and store it in log files. In addition, when you use our Services, we may collect certain information automatically from your device. This information may include internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamp, clickstream data, landing page, and referring URL. We use this information gathered about you from our Site to help personalize search results, diagnose problems with our server, and to administer our Site. We also gather broad demographic information from this data to help us improve our Site and make your browsing and purchasing experience more enjoyable. This is not linked to any personally identifiable information, except as necessary to prevent fraud or abuse on our system.
Cookies and Other Tracking Technologies. Like many companies, we use browser cookies on this web site. We send one or more cookies - a small file containing a string of characters - to your computer that uniquely identifies your browser. These cookies and similar technologies enable us to analyze trends, administer the Site, to track your browsing behavior, links clicked, items purchased, your device type, and to collect various data, including analytics. We may also automatically collect information about your use of features of our Services, about the functionality of our Services, frequency of visits, and other information related to your interactions with the Services. This allows us to provide you with more relevant product offerings, a better experience on our sites and mobile applications, and to collect, analyze and improve the performance of our Services. We may track your use across different websites and services.
Usage of our Services. When you use our Services, we may collect information about your engagement with and utilization of our Services, such as processor and memory usage, storage capacity, navigation of our Services, and system-level metrics. We use this data to operate the Services, maintain and improve the performance and utilization of the Services, develop new features, protect the security and safety of our Services and our customers, and provide customer support. We also use this data to develop aggregate analysis and business intelligence that enable us to operate, protect, make informed decisions, and report on the performance of our business.
Customer Surveys. We may periodically conduct customer surveys. Participation in our customer surveys is voluntary. However, we encourage our users to participate in these surveys because they provide us with important information that helps us improve the types of services we offer and how we provide them to you. Your personal information, if provided, will remain confidential, even if the survey is conducted by a third party service provider on our behalf.
Testimonials. You may provide us with a written or verbal endorsement of our Services in connection with your use of the Services ("Endorsement"). The Endorsement will be the actual first-hand account of your experience using our Services and we may, at our discretion, use the Endorsement to promote our Services in-person, in print, online, and all other media. We may also edit the Endorsement for brevity or other reasons, so long as it is consistent with your original Endorsement. In connection with our use of your Endorsement, you hereby agree that we may use your first name, last initial, home state, voice or likeness, and/or contact information in connection with its publication of the Endorsement. If, at any time, you want us to stop using your Endorsement, please contact us at [email protected]
Information We Receive from Third Parties.
Third-Party Accounts. If you choose to link our Services to a third-party account, we will receive information about that account, such as your authentication token from the third-party account, to authorize linking. If you wish to limit the information available to us, you should visit the privacy settings of your third-party accounts to learn about your options.
Third-Party Partners. We may also receive publicly available information about you from our third-party partners and combine it with data that we have about you. We do this to enhance our ability to serve you, to tailor our products and services to you, and to offer you opportunities to purchase products or services that we believe may be of interest to you.
Information collected by our customers.
Our customers may collect personal data in connection with the Services we provide to them. REGXA's customers control the personal data they collect, and REGXA will not use or disclose that personal data except as authorized or directed by the customer in the course of our provision of the Services. If your personal data is controlled by one of our customers and you have concerns about the way that data is managed, please contact that customer directly.
We use Personal Data to conduct business, provide information and support for products and services, better understand your needs and interests, refine and develop our business, improve services, personalize communications and ensure a quality experience for users of the Website and Services. For example, we may use your information to:
We only share your personal data as necessary for any third party to provide the services as requested or as needed on our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilizing, sharing or retaining your personal data for any purpose other than as they have been specifically contracted for (or without your consent).
Vendors and Service Providers. We may share information with third-party vendors and service providers that provide services on our behalf, such as helping to provide our Services, for promotional and/or marketing purposes, and to provide you with information relevant to you such as product announcements, software updates, special offers, or other information.
Aggregate Information. Where legally permissible, we may use and share information about users with our partners in aggregated or de-identified form that can't reasonably be used to identify you.
Targeted Advertising. We work with third-party advertising partners to show you ads based on your activities on our webpages, and other websites, and based on the products you currently own. These advertising partners may set and access their own cookies, pixel tags, and similar technologies on our Services, and they may otherwise collect or have access to information about such activities in order to provide you with advertising based upon your browsing activities and interests, and to measure advertising effectiveness
REGXA may utilize third party platforms to provide web-based and email-based advertisements for REGXA services after a user has visited and left REGXA's website. REGXA and its advertising partners comply with "opt out" signals provided either by a user's web browser automatically, by a user manually opting-out of web-based advertisements at Client area -> Personal Details -> Privacy and Security section, or by a user clicking the "unsubscribe" link in any promotional email.
Analytics. REGXA uses web analytics services to improve the usability and design of our customer experience. These tools place persistent cookies in your browser to identify you as a unique user the next time you visit our website. Each cookie cannot be used by anyone other than the service provider (ex: Google for Google Analytics). Google provides some additional privacy options regarding its Analytics cookies at [email protected]
Business Transfers. Information may be disclosed and otherwise transferred to any potential acquirer, successor, or assignee as part of any proposed merger, acquisition, debt financing, sale of assets, or similar transaction, or in the event of insolvency, bankruptcy, or receivership in which information is transferred to one or more third parties as one of our business assets.
With Your Consent. We may share information with your consent.
Our legal basis for collecting and using the personal information described above will depend on the personal information concerned and the specific context in which we collect it.
However, we will normally collect personal information from you only (i) where we need the personal information to perform a contract with you; (ii) where the processing is in our legitimate interests and not overridden by your rights; or (iii) where we have your consent to do so. We have a legitimate interest in operating our Services and communicating with you as necessary to provide these Services, for example when responding to your queries, improving our platform, undertaking marketing, or for the purposes of detecting or preventing illegal activities.
In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.
If we ask you to provide personal information to comply with a legal requirement or to perform a contract with you, we will make this clear at the relevant time and advise you whether the provision of your personal information is mandatory or not (as well as of the possible consequences if you do not provide your personal information).
You may access other third-party services through the Services, for example by clicking on links to those third-party services from within the Services. We are not responsible for the privacy policies and/or practices of these third-party services, and we encourage you to carefully review their privacy policies.
REGXA is committed to protecting your information. To do so, we employ a variety of security technologies and measures designed to protect information from unauthorized disclosure, misuse, alteration or loss. The measures we use, including and not limited to: physical, electronic and managerial procedures to safeguard and secure the information we collect online, are designed to provide a level of security appropriate to the risk of processing your personal information. However, please bear in mind that the Internet cannot be guaranteed to be 100% secure.
We retain personal information we collect from you where we have an ongoing legitimate legal or business need to do so (for example, to provide you with a service you have requested or to comply with applicable legal, tax, or accounting requirements).
These might include retention periods:
In order for us to fulfil our terms of service, REGXA will retain personal data for at least 30 days after service cancellation request. Clients have the right to execute their Right To Be Forgotten via the Client area -> Personal Details -> Privacy and Security section. Upon receiving such request, personal data will be removed except such required to comply with applicable legal, tax, or accounting requirements.
To easily access, view, update, delete or port your personal data (where available), or to update your subscription preferences, please sign into your Account via your Client Area -> Personal Details section. If you make a request to delete your personal data and that data is necessary for the products or services you have purchased, the request will be honored only to the extent it is no longer necessary for any Services purchased or required for our legitimate business purposes or legal or contractual record keeping requirements. If you terminate your Account, any public activity on your Account prior to deletion may remain stored on our servers and may remain accessible to the public.
To protect your privacy and security, we may also take reasonable steps to verify your identity before updating or removing your information. The information you provide us may be archived or stored periodically by us according to backup processes conducted in the ordinary course of business for disaster recovery purposes. Your ability to access and correct your information may be temporarily limited where access and correction could: inhibit REGXA's ability to comply with a legal obligation; REGXA's ability to investigate, make or defend legal claims; result in disclosure of personal information about a third party; or result in breach of a contract or disclosure of trade secrets or other proprietary business information belonging to REGXA or a third party.
If you are a resident of the EEA, you have the following data protection rights:
A right of access to a copy of the information comprised in their personal data; REGXA clients can access and edit their profile personal information via their Client Area -> Personal details section. In addition, you can request a copy of the information via the Subject Access Request section in your Client Area -> Privacy and Security -> Subject Access Request. In addition, you can object to the processing of your personal information, ask us to restrict the processing of your personal information, or request portability of your personal information. Again, you can exercise these rights by emailing [email protected]
A right to prevent processing for direct marketing; You can withdraw your consent from having your personal data used for marketing purposes via your Client Area -> Privacy and Security -> Privacy Settings. You can also exercise this right by clicking on the "Unsubscribe" or "opt-out" link in the marketing emails we send you.
Similarly, if we have collected and process your personal information with your consent, then you can withdraw your consent at any time. Withdrawing your consent will not affect the lawfulness of any processing we conducted prior to your withdrawal, nor will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
You have the right to complain to a data protection authority about our collection and use of your personal information. For more information, please contact your local data protection authority.
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
You have the right to withdraw your consent for these Privacy and Security policies in any time via your client area -> Personal Details -> Privacy and Security. In case you withdraw your consent from these points we will not be able to continue providing any type of service and you have the right to discontinue your service or/and proceed with your Right To Be Forgotten.
Upon executing your Right to be Forgotten you understand and agree that:
You can use some of the features of the Services without registering, thereby limiting the type of information that we collect.
You may unsubscribe from receiving certain promotional emails from us. If you wish to do so, simply follow the instructions found at the end of the email. Even if you unsubscribe, we may still contact you for informational, transactional, account-related, or similar purposes.
Our Services are available for purchase only for those over the age of 13. Our Services are not targeted to, intended to be consumed by or designed to entice individuals under the age of 13. REGXA does not intentionally collect information from children under the age of 13, and children under 13 are prohibited from using our Services. If REGXA becomes aware that personal information from a child under the age of 13 has been collected, REGXA will use all reasonable efforts to delete such information from its database. If you know of or have reason to believe anyone under the age of 13 has provided us with any personal data, please contact us.
We will respond to all requests, inquiries or concerns within thirty (30) days.
The data controller of your personal information is REGXA LLC.
By using any service provided by REGXA (we, us, our) you agree with us on the PROHIBITED CONTENT AND ACTIVITIES list provided below, containing but not limited to:
Hosting of any material in violation of any Country, Federal, State or Local regulation;
Websites dedicated to the discussion of hacking activities or the distribution of hacking, cracking, phreaking, and other similar tools;
Usage of REGXA’s network to access any device, system, service, or network without the owner's consent;
Infringing any type of copyright, trademark, patent, or other proprietary rights of any party;
The usage of mining scripts and the action of mining a cryptocurrency. This includes but is not limited to individual, collective (pools), or cloud mining of any digital currency;
Collecting or using email addresses, screen names or other personal identifiers in any capacity, without the consent of the person identified;
Impersonating another person or entity regardless of the means and goals;
Spamming and Mail Bombing;
Spamdexing (also known as search engine poisoning, black-hat search engine optimization);
Hosting Proxy or traffic relaying related software;
Hosting BitTorrent related software, Warez, etc.;
Declare or support the notion of hatred for particular social, ethnical, religious or other group;
Host, advertise or transmit Trojan Horses, Worms, Ransomware, Spyware, Adware, Scareware, or any other malicious software or program;
Advertising Money Making Schemes, Multi-level Marketing (MLM), Cryptocurrency Giveaways, Fake Guru Scams or other similar activities and events;
Hosting, advertising and spreading of fake news, misleading, untruthful or inaccurate information with or without knowledge of the actual source being manufactured;
Any type of data that is unlawful, abusive, threatening, harassing, or defamatory;
Obscene adult content, child abuse, unlawful harassment, and misconduct of any sort;
Advertise, encourage or support the use and/or sale of any non-prescription, prescription pharmaceutical substances, recreational (legal and illegal) drugs, including, but not limited to, items used to manufacture controlled substances and/or drug paraphernalia without permission by the local government or other authority and without the ownership of the appropriate documentation that legalizes such facilitation;
Promote, encourage or give any kind of support to violence in any capacity, and terrorism.
Note: some or all of the items listed in the AUP can also be found in other parts of our TOS with more or less details and explanation regarding them and the actions we take against them. Integral prohibited activities which have not been listed here may also be listed elsewhere in our TOS. For all issues related to the use of the services not settled by this AUP, the provisions of the TOS shall apply.
If your use of the Services results in violation of this AUP, we may take immediate corrective action without prior warning, including deletion of content or Service suspension. Repeated violations of the AUP will result in termination of the Agreement with no refund. REGXA shall not be liable for any loss or damage arising from our measures taken against actions causing harm to REGXA, other REGXA customers or any third party.
Any violation of our AUP should be reported to us at [email protected]